Product Integrity
We work hard to fulfill the promise of nourishing every member of your family by offering a broad selection of high-quality, safe, and nutritious foods.
Safe Products
We have implemented strict controls throughout our operations to ensure that our products consistently meet the highest levels of quality, safety, and purity. For example, we have put in place numerous safeguards at our processing facilities to reduce the risk of food contamination. These systems range from personnel access control and employee training to product filtration, metal detection, and in-process quality inspections. We also take great strides to ensure comprehensive testing of incoming ingredients, a critical step in the safety and quality of our Pet Products.
Our quality controls dont end there. All Del Monte-produced products are regularly tested in our Company-operated quality assurance laboratories. We also have a central analytical chemistry laboratory that is equipped to run advanced testing protocols that may not be available at local production facilities. We use third-party laboratories to supplement our own internal product-testing capabilities.
We further rely on effective packaging to protect our products from damage and contamination once they leave our processing plants. As an example, many of our products for Consumers and Pets are packaged in metal cans. Once sealed, the can is almost impossible to tamper with without detection. Metal cans also provide an excellent barrier to oxygen, which allows our products to maintain freshness and great taste for many months.
Finally, we maintain a product traceability program that allows us to track products shipped to our customers. We have significantly enhanced this program over the past year to allow for faster and more accurate traceability using electronic tracking of product movement. The system is tested frequently, and test results are used to drive continuous process improvements. Del Monte also maintains records that allow the Company to determine the source of the ingredients used in its products.
Nutritious Products for Consumers
Del Monte offers nutritious foods for main meals and snacking for the entire family, and our broad selection of healthy options is especially appropriate for children. We aim to have a good number of our products provide at least a half a cup of fruits or vegetables per serving and to meet healthy nutrient levels as specified by the FDA. A majority of our products are low in fat and we carry several specialized product linesorganic, low-salt and reduced-salt, no sugar added, and light-in-caloriesfor those seeking additional health benefits or following specific dietary regimes.
And Their Pets
Del Monte offers a wide range of 100% nutritionally complete and balanced foods for dogs and cats, and a variety of healthy, tasty pet snacks. Each of our pet foods is carefully formulated to meet or exceed the standards set by the Association of American Feed Control Officials (AAFCO) for each of the essential nutrients needed by dogs (36 nutrients) and cats (42 nutrients).
We regularly review our product portfolio and make changes based on the health needs of our consumers. We also follow product development guidelines and review and update these on an annual basis. We adhere to FDA and USDA regulations for nutrition and ingredient labeling for all of our consumer products, and FDA and respective AAFCO state guidelines.
Our brands are some of the best known and the most trusted in the marketplace today. We want to continue to earn a high level of trust and loyalty, and a big part of this effort is ensuring that consumers can reach out to us with their questions and concerns.
Our consumer affairs staff is ready and available to answer questions and listen and respond to comments. Consumers can call the toll-free telephone number (800-543-3090) indicated on product labels (during regular business hours), or visit us 24 hours a day at our Del Monte public website to use our Contact Us form. We document, summarize, and share all consumer comments with operations, quality assurance and marketing personnel for appropriate follow-up. We also use these comments in tandem with the consumer preferences determined by our marketing research team to guide product innovation.
And our customers are not only the consumers who buy and eat Del Monte brand family products on a day-to-day basis, but the distributors who buy and shelve our products too. We work tirelessly to meet and exceed all of our customers expectations, whether consumer or distributor.
